Training Manager, Cars.com
Kathy Kimmel brings more than 15 years automotive industry and dealership management experience to her role as a training manager for Cars.com. Kimmel’s expertise covers every aspect of the dealership, from managing sales and service operations to driving customer satisfaction and implementing training programs to mentor new employees and groom seasoned managers. Her current daily responsibilities include creating and performing training for dealership personnel that focuses on best practices for Internet sales.
Kimmel began her automotive career with DaimlerChrysler, where she worked as a district manager supporting sales and service initiatives as well as Five star processes. Prior to joining Cars.com, Kimmel served as manager of a business development center (BDC) for a couple of Mercedes-Benz dealerships in northern Illinois. She also directed training/customer satisfaction programs for 27 AutoNation retail locations.
Kimmel understands the day-to-day business of selling cars and what it takes to build a successful sales organization. She began her career as a concern resolution specialist, working her way up through the ranks to manage a BDC and building a record of achievement that speaks to the value she offers dealers who attend Cars.com training events. At AutoNation locations, she helped to raise customer satisfaction scores for her location from last place in the country to third. At two retail Mercedes Benz stores she led her department to contribute 25 percent to 30 percent of the store’s monthly sales.
Kimmel holds an MBA in Organizational Leadership from Illinois Benedictine and a B.S. in Mathematics from North Central (Illinois) College.